The smart Trick of Samanaga That No One is Discussing
The smart Trick of Samanaga That No One is Discussing
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A business focused on the provision of options that not just disrupt recent marketplace styles, but that also deliver new systems to new worries in the region.
The agent can see all ongoing, pending, and solved incidents in the primary see. It can be totally configured to right away demonstrate facts that issues: thanks dates, sender, receiver… so there’s no have to click on Every incident when prioritizing.
Samanage's IT Company Desk and Asset management suite has several functions corporations could be seeking and offers a limited cost-free demo, but a lackluster interface indicates it isn't a in shape for everyone.
Samanage doesn't have everything a superb aid desk Alternative must have, nonetheless it does offer you many features that are essential to ITIL, including dilemma, incident, and alter administration. Samanage has a pleasing aesthetic, is relatively simple to operate after you get used to it, and provided its aspect breadth you are going to certainly uncover the right tool for that position someplace while in the suite.
This key see is where by most agents will expend their time and it can be extensively configured; essential info like because of dates along with the requestor could be revealed in the primary perspective, preserving you from needing to click Each individual incident when triaging.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him a couple of thoughts that we hope expose a bit more details on Samanage like a application and its job in supporting your function.
Considered one of Samanage’s value propositions is that it lends organizations increased visibility on issues and incidents; perfectly, we predict the vendor should extend the visibility pitch to its asset management.
From the help conclusion, we appreciated the ability to monitor tickets and incidents without difficulty. Furthermore, Samanage dashboard is actually intuitive, delivering high-level selection makers with speedy insights on vital information without the should drill all the way down to details for strategic preparing.
There’s nothing exceptional with regard to the Awareness Foundation–look for, tags, edit, documentation are all typical attributes–other than to express that it’s backed by a responsible ITIL-compliant backend.
As for stories, Samanage features quite a few possibilities like handy studies displaying statistics on incidents as well as stock reviews and deal stories. The chance to produce custom stories is additionally integrated, that may be a boon in case you've taken time to create personalized fields and workflows.
The Samanage interface suffers just a little from trying to cram lots of characteristics and options into what is essentially 1 World wide web interface. Every thing is retained in sections which make just enough feeling to generally be practical but it had been in many cases difficult to locate selected attributes Once i desired them.
Be warned however, the dashboard is preset to show all values; hence, you’ll devote a while customizing the attributes that you want.
There is also something Samanage phone calls "danger detection." This is not a safety tool frequently trying to find code website holes or digital invaders, on the other hand. Fairly, It really is based upon the information Samanage gathers for a helpdesk and asset management tool where by it utilizes that information and facts to monitor finest methods, expiring licenses, and similar information and facts Which may compromise your IT Business from the money or agreement perspective.
A quick repair for This can be to dump the mundane minimal tasks from IT aid and create a self-support portal. Most helpdesk solutions offer this element, Samanage involved. But not all are ITIL-Licensed, so they lack full service catalog abilities that Samanage functions.
We examined dozens of comments from genuine consumers of Samanage and located out three regular constructive matters customers like about this support. One particular is its consumer-welcoming UI. “Its person portal is intuitive and straightforward more than enough for close users,” explained Mike, a junior IT administrator from a firm that utilizes Samanage on normal basis.